Welcome to Rozefs, your trusted destination for gold, diamond, gemstones jewelry, and raw gemstones. We value your satisfaction and strive to provide you with the highest quality jewelry. However, we understand that sometimes returns may be necessary. Please read our return policy below for a smooth and hassle-free returns process.
At Rozefs, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and easy returns process. You can return your jewelry within 30 days from the date of purchase, provided that it is in its original, unworn condition with all the tags and packaging intact. Please note that custom-made or engraved jewelry may not be eligible for return unless there is a defect in craftsmanship or materials.
How to Initiate a Return
To initiate a return, simply contact our customer service team by email or phone. Our friendly and knowledgeable representatives will guide you through the process and provide you with a return authorization number (RMA). Please include this RMA number along with your returned item to ensure a smooth processing of your return.
Refund or Exchange
Once we receive and inspect your returned item, we will process your refund or exchange, based on your preference. If you choose a refund, we will refund the original payment method used for the purchase, minus any applicable shipping fees. Please note that refunds may take up to 7-10 business days to process.
If you prefer an exchange, we will be happy to assist you in selecting an alternative jewelry piece from our collection of gold, diamond, gemstones jewelry, and raw gemstones of equal or lesser value. If the exchanged item has a higher value, you will be responsible for the price difference.
At Rozefs, we take pride in the quality of our jewelry. We carefully inspect each piece before it is shipped to ensure that it meets our stringent standards. However, in the rare event that you receive a defective or damaged item, please contact us immediately. We will work diligently to resolve the issue and provide you with a satisfactory solution.
If you have any questions or concerns regarding our returns policy or need further assistance with a return, please do not hesitate to contact us and connect to our customer service team. We are here to assist you and ensure your complete satisfaction with your jewelry purchase from Rozefs.
Shop with Confidence
We hope that our transparent and customer-friendly returns policy gives you the confidence to shop with us at Rozefs. We are committed to providing you with the finest gold, diamond, gemstones jewelry, and raw gemstones, and ensuring your satisfaction with your purchase. Thank you for choosing Rozefs as your trusted jewelry destination.